Frequently Asked Questions

People often reach out when relationship strain, separation, or ongoing family stress begins to occupy more mental and emotional capacity than it once did. You do not need to be in crisis. Many people attend counselling while continuing to manage work, parenting, or daily responsibilities.

The starting point depends on your current situation. Couples counselling is for partners who are in an ongoing relationship and want to work together on communication, conflict, or emotional distance. Individual counselling is for people who feel uncertain about their relationship, are considering or undergoing separation, or are adjusting to life after separation or family change. Counselling is relationship-focused and offered either to couples together or individuals on their own. If you are unsure which option is appropriate, this can be clarified during the 15-minute phone consultation before booking.

The consultation provides an opportunity to ask questions, outline what you are seeking support with, and get a sense of how sessions work. It is an informational conversation only, with no obligation to proceed with further appointments.

Yes. In-person counselling is available at our Miami, Gold Coast office on Fridays and Saturdays. Video appointments are available Australia-wide throughout our opening hours, with phone appointments offered for selected services.When booking, please select your preferred appointment format and ensure it is available on your chosen day.

Online counselling sessions are conducted in Zoom. A Zoom link is automatically sent to your email address when you book an appointment, regardless of whether you have selected an in-person or online session. This means you will already have a link available if your circumstances change and you can no longer attend in person. Please contact me ahead of your appointment if you need to switch to Zoom so that I can confirm the change.

No referral is required. Counselling is offered on a private-fee basis.

Individual sessions are typically 60 minutes. Couples sessions are 90 minutes. Longer appointments can be arranged in specific circumstances and can be discussed if required.

This varies depending on the situation and its complexity. Some people attend for a defined period to work through a particular issue, while others choose ongoing support over a longer timeframe.

Appointments are available on Mondays, Thursdays, Fridays and Saturdays, including some evening and weekend availability.In-person sessions are available on Fridays and Saturdays only. Remote appointments are offered throughout our opening hours. Current appointment times can be viewed when booking a service. If you cannot find a suitable time, you are welcome to get in touch to discuss your options.

If available times do not suit your schedule, you are welcome to make contact to discuss possible alternatives outside standard hours.

Yes. Confidentiality applies to both individual and couples counselling, subject to standard legal and ethical limitations related to safety. These limits will be explained clearly before counselling begins.