Question 1

How do people know when to start counselling?

Accepted Answer

People often reach out when relationship strain, separation, or ongoing family stress begins to occupy more mental and emotional capacity than it once did. You do not need to be in crisis. Many people attend counselling while continuing to manage work, parenting, or daily responsibilities.

Question 2

How do I choose the right counselling option?

Accepted Answer

The starting point depends on your current situation.

Couples counselling is for partners who are in an ongoing relationship and want to work together on communication, conflict, or emotional distance.
Individual counselling is for people who feel uncertain about their relationship, are considering or undergoing separation, or are adjusting to life after separation or family change.

Counselling is relationship-focused and offered either to couples together or individuals on their own. If you are unsure which option is appropriate, this can be clarified during the 15-minute phone consultation before booking.

Question 3

What happens in a 15-minute phone consultation?

Accepted Answer

The consultation provides an opportunity to ask questions, outline what you are seeking support with, and get a sense of how sessions work. It is an informational conversation only, with no obligation to proceed with further appointments.

Question 4

Do you offer in-person and telehealth appointments?

Accepted Answer

Yes. Appointments are available in person on the Gold Coast and via secure telehealth across Australia.

Question 5

Do I need a referral?

Accepted Answer

No referral is required. Counselling is offered on a private-fee basis.

Question 6

How long are sessions?

Accepted Answer

Individual sessions are typically 60 minutes. Couples sessions are 90 minutes. Longer appointments can be arranged in specific circumstances and can be discussed if required.

Question 7

How many sessions do people usually attend?

Accepted Answer

This varies depending on the situation and its complexity. Some people attend for a defined period to work through a particular issue, while others choose ongoing support over a longer timeframe.

Question 8

What is your availability? Do you offer evening or weekend appointments?

Accepted Answer

Evening and Saturday appointments are offered where possible. Current availability can be viewed online or discussed during the phone consultation.

Question 9

What if there are no appointment times that work for me?

Accepted Answer

If available times do not suit your schedule, you are welcome to make contact to discuss possible alternatives outside standard hours.

Question 10

Is counselling confidential?

Accepted Answer

Yes. Confidentiality applies to both individual and couples counselling, subject to standard legal and ethical limitations related to safety. These limits will be explained clearly before counselling begins.

Frequently Asked Questions