Individual Counselling
A calm, confidential space to work through stress, anxiety, or life challenges.
Service Description
Individual counselling provides a calm and confidential space to explore what’s been weighing on you. These sessions offer support for ongoing stress, anxiety, grief, life transitions, and other personal challenges that can feel overwhelming or difficult to navigate on your own. Each session is steady, conversational, and grounded in practical tools that help you regain clarity and balance at your own pace. Whether you’re working through emotional overwhelm, adjusting to major changes, or seeking support to feel more grounded day-to-day, individual counselling on the Gold Coast (available in-person, online, or by phone) offers a safe, thoughtful space to move forward.
Contact Details
2190 Gold Coast Highway, Miami QLD, Australia
Booking Policy
Appointments can be booked online or by phone/email. Sessions are available in-person, online, or by phone at the same rate. Appointments are offered on weekdays, evenings, and Saturdays to support flexible schedules. Payments: Session fees are payable at the time of booking (for online or phone sessions) or at the start of in-person appointments. Payment options include EFTPOS, credit card, or direct transfer. Receipts are available on request. Coastal Connect Counselling is not covered under Medicare or private health rebates. Cancellations and Rescheduling: Your session time is reserved for you. To ensure fairness for all clients: – Cancellations or reschedules made with more than 24 hours’ notice incur no fee. – Cancellations within 24 hours or non-attendance incur the full session fee. If illness or emergencies arise, please contact Carlene as soon as possible so an alternative can be arranged. Late Arrivals: Sessions will finish at the scheduled time to respect other appointments. The full fee still applies. Reminders and Communication: An automated reminder will be sent 24 hours before your session. Between sessions, communication is limited to practical matters such as scheduling. Counselling support is not offered via phone or email outside appointments. Ending Counselling: You may end counselling at any time. It’s helpful to discuss this in session so closure or referrals can be arranged. Carlene may also suggest pausing or ending sessions if another service would better meet your needs. Confidentiality: All client information and session notes are securely stored for seven years from your last appointment. Confidentiality may only be broken if: – There is a serious risk of harm to yourself or others; – Records are subpoenaed by a court; or – You provide written consent for information sharing. Emergencies: Coastal Connect Counselling is not a crisis service. If you require urgent help, please contact 000, Lifeline (13 11 14), or Suicide Callback Service (1300 659 467).