Individual Intake - Couples
A one-on-one session for each partner to share history, concerns, and goals.
Service Description
These one-on-one intake sessions give each partner the space to speak privately and openly before continuing with couples counselling. After your initial joint session, Carlene meets with each person separately to hear your perspective, learn more about your relationship history, and understand what feels most important to you moving forward. This quieter setting allows you to share things that may be harder to express in front of your partner, helping Carlene build a clear and balanced picture of your relationship dynamics. She draws on Gottman-informed assessment tools to identify patterns, communication styles, and strengths that will shape the work you do together as a couple. These intake sessions create a calm, steady foundation for your ongoing joint sessions, ensuring both partners feel heard, understood, and supported as you move forward in your relationship counselling journey, whether in person at the Gold Coast office or online.
Contact Details
2190 Gold Coast Highway, Miami QLD, Australia
Booking Policy
Appointments can be booked online or by phone/email. Sessions are available in-person, online, or by phone at the same rate. Appointments are offered on weekdays, evenings, and Saturdays to support flexible schedules. Payments: Session fees are payable at the time of booking (for online or phone sessions) or at the start of in-person appointments. Payment options include EFTPOS, credit card, or direct transfer. Receipts are available on request. Coastal Connect Counselling is not covered under Medicare or private health rebates. Cancellations and Rescheduling: Your session time is reserved for you. To ensure fairness for all clients: – Cancellations or reschedules made with more than 24 hours’ notice incur no fee. – Cancellations within 24 hours or non-attendance incur the full session fee. If illness or emergencies arise, please contact Carlene as soon as possible so an alternative can be arranged. Late Arrivals: Sessions will finish at the scheduled time to respect other appointments. The full fee still applies. Reminders and Communication: An automated reminder will be sent 24 hours before your session. Between sessions, communication is limited to practical matters such as scheduling. Counselling support is not offered via phone or email outside appointments. Ending Counselling: You may end counselling at any time. It’s helpful to discuss this in session so closure or referrals can be arranged. Carlene may also suggest pausing or ending sessions if another service would better meet your needs. Confidentiality: All client information and session notes are securely stored for seven years from your last appointment. Confidentiality may only be broken if: – There is a serious risk of harm to yourself or others; – Records are subpoenaed by a court; or – You provide written consent for information sharing. Emergencies: Coastal Connect Counselling is not a crisis service. If you require urgent help, please contact 000, Lifeline (13 11 14), or Suicide Callback Service (1300 659 467).